Privacy Policy

1. Introduction

omniluxis Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our contact information is provided at the end of this policy.

2. Data We Collect

We collect and process various types of personal data depending on how you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.

Information You Provide to Us:

• Contact information (name, email address, phone number)
• Business information (company name, business type, location)
• Communication preferences
• Messages and enquiries you send to us
• Any other information you choose to provide

Information We Collect Automatically:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring websites and search terms

3. How We Use Your Information

We use your personal data for various purposes based on different legal grounds. Here's how we use your information and the legal basis for each use:

Service Provision (Contract Performance):

• Responding to your enquiries and providing customer support
• Delivering our consulting and coaching services
• Processing payments and managing your account
• Communicating with you about our services

Legitimate Business Interests:

• Improving our website and services
• Conducting business analysis and market research
• Preventing fraud and ensuring security
• Managing our business operations

With Your Consent:

• Sending marketing communications
• Using cookies and tracking technologies for analytics and advertising
• Personalising your experience on our website

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit consent to share your information

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods vary depending on the type of information and the purpose for which it was collected.

• Contact Information: Retained for up to 3 years after our last interaction
• Service Records: Retained for up to 7 years for business and legal purposes
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Website Analytics: Anonymised data may be retained for statistical purposes

7. Your Rights

Under the GDPR and other applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing based on consent

8. International Data Transfers

As we operate within the European Union (Cyprus), your personal data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

11. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority. In Cyprus, this is the Office of the Commissioner for Personal Data Protection. You can also contact us directly to resolve any concerns.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.